Returns & Exchanges
Returns & Exchanges
Not happy with your order? We're here to make it right.
Submit your request below and our team will respond within 24–48 hours.
How It Works
Submit Request
Fill out the form below with your order details and upload photos or videos as proof.
We Review
Our team verifies your request within 24–48 hours and approves or follows up.
Resolution
Once approved, we process your exchange or refund promptly.
What Would You Like?
Exchange My Item
Want a different size, colour, or product? We'll swap it out for you — subject to availability.
Refund My Order
Prefer your money back? We'll process a refund to your original payment method once verified.
Submit Your Request
Please have your order number ready and attach clear photos or videos showing the issue.
Frequently Asked Questions
How long do I have to request a return?
You must submit your return or exchange request within 7 days of receiving your order. Requests made after this window may not be accepted.
Why do I need to upload photos or videos?
To ensure a smooth and fair process, we require visual proof of the issue (e.g., damaged item, wrong product received). This helps us verify and resolve your request faster.
What items are eligible for return?
Items must be unused, in original packaging, and accompanied by valid proof of purchase. Items that are damaged due to misuse or missing tags are not eligible.
How long does a refund take?
Once your return is approved, refunds are typically processed within 5–7 business days to your original payment method.
Can I exchange for a different product?
Yes! You can exchange for a different size, colour, or product of equal value, subject to availability. Our team will confirm options after reviewing your request.
What if my request is rejected?
If your request doesn't meet our policy criteria, we'll email you with the reason. You're welcome to reach out to us directly if you have questions.